Contact
Talk to the people who build GoTinyURL
Support, sales, billing, privacy or a bad link to report: one form reaches the whole team. We reply within 1 business day.
FAQ
Before you write
Q01How fast do you reply?
Within 1 business day, Monday to Friday. Messages sent at weekends or on US federal holidays are answered the next business day.
Q02Can I call you?
We do not offer phone support yet. Email and the contact form reach the same team that builds the product.
Q03How do I report a phishing or malware link?
Choose "Report abuse or a malicious link" as the topic and paste the short link. Abuse reports are prioritised and we act on confirmed abuse the same business day.
Q04How do I make a privacy or data request?
Choose "Privacy or data request". Tell us the email on the account and what you want: a copy of your data, a correction or deletion. We respond within 30 days, usually much sooner.
Q05Can I ask about a lifetime deal before buying?
Yes. Choose "Sales or lifetime deal" and ask anything; we will tell you honestly whether a tier fits.
Q06I paid but my account is not upgraded.
Choose "Billing" and include your order reference from the thank-you page or Stripe receipt. We fix these first.
Q07Do you have an office I can visit?
No. GoTinyURL is an online business and does not take visitors.
Q08Where is the contact form data sent?
To our support team only. We use it to reply to you and for nothing else. See the privacy policy.
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